AEIP Autotech AEIP AUTOTECH MODULES · PROGRAMMING
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Refund Policy

Last updated: September 28, 2026

This policy explains how payments, diagnostic fees and refunds work at AEIPAutoTech LLC ("we"). It is part of our Terms and Conditions.

1. Payment in advance

Module services are paid in advance, once the customer accepts the quote and before work begins. File services are paid before the modified file is delivered.

2. Diagnostic fee

  • If the customer accepts the repair, the diagnostic cost is deducted from the repair price.
  • If the module cannot be repaired, a diagnostic fee of $25 USD applies, which is non-refundable.

3. When refunds apply

  • Module that cannot be repaired: we refund the amount paid, minus the $25 USD diagnostic fee.
  • Work we decide not to perform: if we decline or stop a job that has already been paid, we refund the amount paid for that job, minus the diagnostic fee when applicable.

4. When refunds do not apply

  • Work already started or completed: time spent and parts installed are non-refundable.
  • Files already delivered: once the file is delivered, the service is considered performed.
  • Shipping costs, both inbound and return.
  • Failures caused by incorrect installation, vehicle wiring, water, power surges, or files written by the customer or a third party.

5. File errors

If a delivered file has an error attributable to us, we will correct it at no cost, provided the customer reports it within three (3) days of delivery and provides the information we request.

6. Repair warranty

Module repairs carry a two (2) month warranty from the date we ship the module back. The warranty covers only the repaired fault and the components we installed. When it applies, we will repair again at no cost or refund the price of that service, at our option. Airbag (SRS) module resets carry no warranty. Full exclusions are listed in our Terms and Conditions.

7. How to request a refund or warranty service

Email us at info@aeipautotech.com with your name, order or ticket number and a description of the problem. Approved refunds are issued to the original payment method; the time it takes to appear depends on your bank.

8. Chargebacks

If you open a dispute with your bank for a service already performed, we may submit the accepted quote, this policy and our work records as evidence.

AEIPAutoTech LLC · Louisville, Kentucky, USA · info@aeipautotech.com · +1 (502) 754-3273